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Return Policy

Our policy lasts 30 days. Refunds or exchanges are accepted up to that point. After the 30 days has gone by since your purchase, unfortunately we can not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that we stand behind our products so if it is a defective product or damaged item they are exempt from this policy.**

To complete your return, we require your invoice as proof of purchase or invoice number.

Please do not send your purchase back to the manufacturer.

When returning products, please use the following addresses:

  • USPS - P.O. Box 551, South Dennis, MA 02660 
  • UPS / FEDEX / DHL - 427 Old Chatham Rd. South Dennis, MA 02660. 

You are responsible for paying your own shipping costs for returning your item. If you ship an item over $75, you should consider using a trackable shipping service and/or purchase shipping insurance. We can not guarantee that we will receive your returned item.

**In the event you need a replacement for a defective item, here is the procedure:

  1. You should replace the customer’s defective item(s) from your own inventory if possible.
  2. Contact our customer service department by e-mail or phone with the defective item(s) and what is wrong with it/them.
  3. All our manufacturers have different warranties and policies for replacement, so at that time, we will let you know if we need you to ship it/them to us or not. If we require shipping, we will pay postage.
  4. We can either credit your account or send a replacement with your next order.
  5. We do not replace/refund whole sets. In the case of needle sets, we will replace defective parts only.
  6. No returns of items will be accepted without prior communication with our customer service department.